This article describes the scope and availability of Aquro support.

What is covered?

We offer technical support to help you with problems related to the Aquro Platform, including the following:

• Aquro App Manager.
• Aquro App Studio.
• Aquro MBaaS services.
• Tutorials and sample apps.
• Visual coding and built-in UI components.
• Any code generated by the Aquro App Studio.

What is not covered?

While in some cases we will offer you some direction or provide links to 3rd party resources or examples, we generally do not offer support for:

• Exact step-by-step guidance for designing your particular app.
• Writing custom app code (HTML, JavaScript, CSS).
• Debugging or writing your custom app code or logic.
• Debugging or writing code you wrote in the Source view.
• 3rd party REST services.
• 3rd party library/framework questions.
• Submitting your app to the App Store or Google Play.
• Evaluation of why your app wasn’t approved by the Apple App Store, Google Play Market, or, if applicable, Windows Store.

Support channels

We provide three support channels, each with varying conditions and support hours:

1. Email: 

• Only for Enterprise customers

2. Phone: 

• Only for Enterprise customers